SHIPPING & DELIVERY POLICY
1. Overview and Scope
Welcome to our Shipping & Delivery Policy. This policy outlines the terms, conditions, procedures, and estimated timelines for shipping physical products purchased on this platform.
We are committed to delivering your orders as quickly, safely, and efficiently as possible. By placing an order on this website, you agree to the shipping and delivery terms set forth below.
2. Order Processing and Handling Time
A. Processing Timelines
Standard Processing: All placed orders undergo verification and handling before being dispatched. Order processing typically takes 1 to 3 business days (Monday through Friday, excluding public and national holidays).
Order Cut-Off Time: Orders placed after daily operating hours or over weekends will begin processing on the next business day.
B. Order Verification
Orders are processed once payment authorization is confirmed and recipient information is verified. In cases where payment validation is delayed or shipping details require clarification, processing times may be extended.
3. Shipping Options, Rates, and Timelines
Shipping rates and estimated delivery schedules vary depending on the destination, shipping method selected at checkout, and total order volume/weight.
| Shipping Method | Estimated Delivery Time | Shipping Cost Details |
| Standard Delivery | 3 – 7 Business Days | Flat rate or calculated at checkout |
| Express Delivery | 1 – 3 Business Days | Calculated based on weight & location |
| Free Shipping | Standard delivery timelines apply | Applies to qualifying order values |
Note: The delivery timeframes listed above are estimates provided by courier services and do not include the initial 1-3 business days required for warehouse order processing.
4. Shipping Rates Calculation
Shipping charges for your order are calculated automatically during the checkout process based on:
The delivery address provided.
The total weight, dimensions, and quantity of items in your shopping cart.
The selected delivery tier (Standard vs. Express).
Final shipping costs are clearly displayed on the order summary page before payment completion.
5. Order Tracking and Status Updates
Once your order has been packaged and handed over to our logistics partners, you will receive automated order dispatch notifications via your account dashboard or SMS/digital messages containing:
A unique Tracking / Airway Bill (AWB) Number.
A direct link to the courier partner’s online tracking portal.
You can monitor the live transit status, current location, and estimated delivery date of your package by logging into your registered account profile and visiting the My Orders section.
6. Delivery Address Guidelines and Accuracy
Customers are responsible for providing complete, precise, and accurate shipping address details, including:
Recipient’s full legal name.
House/apartment/building number, street name, landmark, and area.
Correct city, state, and postal/ZIP code.
Active primary contact phone number.
Address Modifications:
Address changes can only be requested before the order has been processed or handed over to the carrier. Once an order is in transit, we cannot guarantee address updates, and additional re-routing fees charged by couriers may apply.
7. Delivery Attempts and Undelivered Packages
A. Multiple Delivery Attempts
Our third-party courier partners typically make up to 2 or 3 delivery attempts at the provided address. If no eligible recipient is available to receive the package, a delivery notification or call will be made to schedule a re-delivery.
B. Failed Deliveries and Returned Packages
Packages may be returned to our fulfillment warehouse under the following circumstances:
An incorrect or incomplete address was provided at checkout.
The recipient was unavailable across all delivery attempts.
The recipient refused acceptance of the package without prior authorization.
In the event of a returned shipment due to customer error or non-availability, re-shipping charges will apply to dispatch the order again. Alternatively, if a refund is requested for a returned shipment, original shipping fees may be deducted from the total refund amount.
8. Damaged, Missing, or Incorrect Items
We take extreme care in packaging products securely. However, if your order arrives in a damaged or tampered condition, please follow these guidelines:
Inspect Upon Delivery: If the outer packaging appears severely damaged, crushed, or opened, please mention the condition to the delivery agent or decline acceptance if necessary.
Report Immediately: Notify our support administration within 48 hours of delivery by opening a support ticket on the platform.
Provide Documentation: You will be requested to provide clear photographs or video evidence of the outer box, shipping label, and damaged contents for verification.
Upon verification, a replacement or appropriate resolution will be arranged promptly at no extra cost to you.
9. Delays Due to External Factors (Force Majeure)
While every effort is made to deliver orders within the estimated timeframes, shipping delays may occasionally occur due to circumstances beyond our reasonable control, including:
Severe weather conditions and natural disasters.
National holidays, festive season peak volumes, or courier backlogs.
Unexpected transportation disruptions, road closures, or strikes.
Government restrictions, customs inspections, or regulatory holds.
We are not liable for transit delays caused by these external factors, but our support team will actively assist in tracking and expediting affected shipments.
10. Split Shipments
If your purchase contains multiple items, they may occasionally be dispatched in separate packages depending on inventory availability across different fulfillment centers. In such cases:
You will receive separate tracking numbers for each package.
No additional shipping fees will be charged for split deliveries beyond the original checkout cost.
11. Contact and Delivery Support
If you have questions regarding the delivery status of your package, need assistance with tracking, or experienced a shipping-related issue, please reach out via the official Contact Us page or submit a query directly through your registered account support desk.